Gift Cards - FAQs

Where can I purchase a gift card?

Gift cards can be purchased at our website or in the store/website of our partners. You may pick one of the suggested denominations.
        

Where can gift cards be redeemed?

Gift cards can be redeemed online at www.thehouseofartisans.com. Gift Cards cannot be used to purchase other Gift Cards or be redeemed for cash or credit.
       

How do I redeem my gift card?

Enter the unique code at checkout and make any balance payment online via credit/debit
card or netbanking.
     

When does the gift card expire?

Gift cards will expire after 1 year from the date of issue and any corresponding unused balance shall be forfeited thereafter. Please note that validity of gift cards cannot be extended and new gift cards cannot be provided against the expired/unused gift cards.
     

Do I need to provide my details when I purchase a gift card?

Yes, gift cards are a Prepaid Instrument subjected to regulations by Reserve Bank of India.
THOA will be legally required to share the details of the purchase of the gift cards and transaction undertaken using the gift card. 
As an issuer of the gift card, we are also required to share the Know Your Customer (KYC) details of the purchaser / redeemer of the gift cards with RBI or such statutory authorities, as per guidelines issued from time to time. If you have purchased a gift card from us, we may contact you in this regard.
     

What if I lose my gift card?

Your gift card number is unique and confidential, and you are solely responsible for its safety. If you have misplaced your gift card, please write to our customer care team at connect@thehouseofartisans.com. In the event of any misuse of your card due to loss of any such confidential details, THOA will unfortunately not be able to provide a refund against the amount lost.