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Exchanges, Returns And Refunds

Your purchase is eligible for exchange only if it meets the following conditions: 
  •  An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you have received is damaged. In such a case please do photograph this as soon as you have opened the packaging.

If your order meets the above criteria :

  • Please make sure to send the following details along with the pictures of the damaged within 24 hours of delivery. If not reported within this time frame, we will not be able to refund or exchange. All returns and exchanges must be in the original packaging with original receipt.
  • You may contact us via email at connect@thehouseofartisans.com or call our customer care at +91 9654905757 from Monday to Saturday, between 10:00 AM to 7:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
  • A reverse pick-up will be scheduled within agreed time. Please ensure that the product you return is unused, and original tags/stickers are intact. Please note that international orders are not eligible for returns.
  • Refunds shall be credited back to the account from which the payment was made within a maximum period of 15 days.
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